Online store terms and conditions

§1 General provisions

(1) The online shop (hereinafter: ‘Shop’) available at horselinepro.pl carries out online retail on the basis of these Regulations (hereinafter: ‘Regulations’).
(2) These Regulations set out the principles for the operation of the Store and the use of the functionalities and electronic services offered by it.
(3) The owner (hereinafter: ‘Seller’) of the Store is the company NIKOS sp. z o.o. sp.k. Wieliczka, Sygneczów 1, POLAND, with KRS number: 0000324298, NIP: 6020094728, REGON: 180401274, which can be contacted at the following e-mail address: export@horseline.org
(4) These Terms and Conditions are the terms and conditions referred to in Article 8 of the Polish Act on provision of electronic services. 
(5) The Regulations are an integral part of the sales contract concluded with the Customer. It is available on the website of the Store allowing it to be fixed in any form, except for factors beyond the control of the Owner and periodic maintenance breaks.
(6) Ignorance of the Rules and Regulations does not release the Customer from compliance with their provisions.
(7) Placing an order in the HorseLinePRO shop implies acceptance of all provisions of these terms and conditions.
(8) The prices given in the Shop are gross prices (including VAT).
(9) Goods available in the Shop are free from physical and legal defects.
(10) Information about the Goods given on the Store's websites, in particular their descriptions, technical and usable parameters and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code and enable the Customers to learn the main characteristics of the Goods before placing an order.
(11) The shop may change the range of offered Goods at any time.
(12) It is prohibited to use any materials published on the website of the Store (including photographs and descriptions of goods) without the written consent of the Store.
(13) You undertake to use the Store in a manner consistent with applicable law and the provisions of the Rules of Procedure.

§ 2 Contact details

1) contact details of HorselinePRO Shop:
a. Seller's address: Sygneczów 1, 32-020 Wieliczka, POLAND.
b. Seller's e-mail address: export@horselinepro.org,
c. Seller's phone number: (+48) 661 011 424
d. Seller's bank account number: PL09 1130 1150 0012 1298 8520 0001 
The Customer may communicate with the Seller using the addresses and telephone numbers specified in this paragraph. 3.
(2) The Customer may communicate with the Seller by telephone from Monday to Friday between 8:00 a.m. and 3:00 p.m. CEST/CET.

§ 3 Definitions

(1) Customer - a person, a legal person or an organisational unit that is not a legal person but to which special regulations grant legal capacity, who places an Order in the Store;
2) Civil Code - the Act of 23 April 1964 (Journal of Laws No. 16, item 93 as amended);
(3) Terms and Conditions - these Terms and Conditions for the provision of electronic services within the HorseLinePRO Online Shop,
(4) online shop (Store) - the website available at www.horselinepro.pl, through which the Customer may, in particular, place Orders;
(5) distance contract - a contract concluded with the Customer within an organised distance contracting system (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
(6) Order - a declaration of will of the Customer, aiming directly at the conclusion of a Sales Agreement, specifying in particular the type and number of Goods.
(7) Newsletter - an electronic service that allows you to voluntarily submit your email address to receive marketing communications.
(8) Trusted Partners - entities providing services to the Seller related to the operation of the Store and its functionalities.

§4 Rules of using the Shop

(1) In order to use the Store, including browsing the range of products in the Store and placing orders, it is necessary to:
a. a terminal device with access to the Internet and an Internet browser,
b. active electronic mail (e-mail) account.
(2) The Customer has the possibility of registering in the Shop. Registration in the Store takes place by completing and accepting a registration form - together with the provisions of the Terms and Conditions - made available on one of the pages of the Store.
(3) Registration is conditional on agreeing to the content of the Rules and Regulations and providing personal data marked as mandatory, necessary for the conclusion and performance of the Sales Agreement.
(4) After registration in the Online Store, the Customer is not allowed to transfer the password to third parties. The online shop is not responsible for orders made by unauthorised third parties to whom the Customer has provided his or her password or who have gained access to the Customer's account as a result of the Customer's failure to exercise caution when using the password to his or her account with the online shop.
(5) To the fullest extent permitted by law, the Seller is not responsible for disruptions, including interruptions in the functioning of the Shop caused by force majeure, unauthorised actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
(6) Browsing through the Store does not require an Account.

§5 Conclusion of Sales Agreement

(1) Orders, i.e. the conclusion of a Sales Contract between the Customer and the Seller, may be placed as follows:
a. by placing an order via the Store's website,
b. by telephone on the numbers designated for placing orders, available on the website of the Store under the Contact tab.
(2) The Customer may place an order after prior registration and logging in to the Store with the data provided in the registration process or without registering and logging in to the Store.
(3) A condition for the fulfilment of an order is that the Customer provides data making it possible to verify the Customer and the recipient of the goods. The Store confirms acceptance of the order by e-mail or telephone.
(4) The parties are bound by the information contained on the website of the Store for the purchased goods at the time of order, in particular: the price, characteristics of the goods, their features, components included in the set, date and method of delivery.
(5) The information on the Store's website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods.
(6) A purchase contract is concluded when the Seller confirms acceptance of the Order for processing.
(7) The shop is not responsible for an incorrect e-mail address or failure to receive information sent by e-mail to confirm or send the Order. In each case of placing an Order by the Buyer, the sale shall be deemed definitive.
(8) The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Store after registering and logging in to the shop or without registering and logging in, after accepting the Terms and Conditions and after the Seller confirms the acceptance of the Order for processing.
(9) An Order placed in the Store is valid for 5 days. If the order is not received or paid for within this period, it is impossible to contact the Ordering Party, the Ordering Party will receive a notification of the final date of its cancellation.

§6 Payments

(1) The Customer may choose from the following methods of payment made available by the Store for the Sales Agreement:
a. payment by bank transfer to the bank account of the Seller: NIKOS sp. z o.o. sp. k., Sygneczów 1 32-020 Wieliczka, POLAND account no: PL09 1130 1150 0012 1298 8520 0001
b. Fast online payment - Klarna
(2) Deadline for payment - in the case of transfer payment, electronic payment, the Customer is obliged to make payment within 5 calendar days from the date of conclusion of the Sales Agreement.
(3) release of goods is conditional on payment for the goods and shipment

§7 Dispatch of goods

(1) The ordered goods are dispatched via courier companies (pre-paid or cash on delivery).
2 Delivery is available:

§8 Complaints
(1) The basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code.
2. out-of-court ways of dealing with complaints and claims:
a. Detailed information about the possibility to use out-of-court complaint handling and claim procedures by the Consumer and the rules of access to these procedures are available in the offices and on the websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Commercial Inspection Inspectorates.
b. This information can be found at the following web addresses of the Office of Competition and Consumer Protection:
(3) The consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and claims:

c. The Consumer may obtain free assistance in resolving a dispute between him and the Seller, using also the free assistance of Dispute resolution bodies (link).

§9 Right of withdrawal

(1) On the basis of the Act on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Dangerous Product of 2 March 2000. The Customer who is a Consumer has the right to withdraw from the contract.
(2) The Customer who is a Consumer may withdraw from the contract of sale without stating reasons by submitting an appropriate statement in writing within 14 (fourteen) days from the date of delivery. Sending the declaration before the expiry of this period is sufficient to meet this deadline.
(3) In the event of effective withdrawal from the contract of sale, the contract shall be deemed not to have been concluded. The customer is obliged to return the purchased goods, immediately, no later than within 14 (fourteen) days.
(4) Within 14 days of the Customer's withdrawal from the contract, the Store Owner shall return the amount paid to the Customer.
(5) The Customer shall not have the right of withdrawal in the cases specified in the Act referred to in paragraph 1 above, namely:
a. provision of services commenced, with the Consumer's consent, before the expiry of 10 days from the conclusion of the contract;
b. concerning audio and visual recordings and recorded on computer data carriers after the Consumer has removed their original packaging;
c. contracts relating to services for which the price or remuneration depends exclusively on price movements on the financial market;
d. services with properties specified by the consumer in the order placed by him or strictly related to his person;
e. services which, by their nature, cannot be returned or which are liable to deteriorate rapidly;
f. supply of newspapers;
g. gambling services.

§10 Privacy and technologies used

(1) The Seller, providing electronic functionality and services related to the Store, cooperates with service providers, including in the provision of necessary infrastructure, technical support, functionality related to the processing and delivery of orders, IT, analytical and marketing solutions.

(2) The user using the Store generates data stored on the Store's server, including the IP number or type of end device. This data is processed for technical and statistical purposes.

(3) The Shop, like almost all websites, uses cookies - small files stored in the memory of the end device. The user has the possibility at any time to delete these files, set the browser in a way which prevents their saving, as well as to change preferences regarding these files saved by the Shop. Detailed information in this respect is presented in the Privacy Policy.

(4) Each user has the right to modify their preferences regarding the storage of cookies on their terminal device, as well as the ability to configure their browser to exclude the storage of such files.

(5) The shop uses services provided by Google to monitor user activity in connection with the transition to the shop pages from Google search results, as well as analytical solutions that collect data on how a user interacts with the pages of the shop.

(6) The shop uses cookies of different functions:

§11 Processing of personal data and the resulting rights.

1. The Seller is the administrator of the Customers' personal data. Personal data is processed for the purposes, to the extent and on the basis of applicable laws and regulations presented in the Terms and Conditions. 2.
(2) Customers' personal data are collected through the Shop by the Administrator for the purpose of implementing the Sales Agreement, and if the Customer agrees, they are also collected for marketing purposes.
(3) Provision of personal data is voluntary, although failure to provide personal data makes it impossible to conclude a Sales Agreement. Each person whose personal data is processed by the Seller has the right to inspect its content and the right to update it, correct it, demand its deletion, as well as transfer it to another entity.
To the extent related to the execution of the Order or on the basis of the consent given, the User's data, including personal data, are processed on the basis of the relevant agreement by:
a. BaseLinker sp. z o.o. with registered office in Wrocław, Pl. Solny 15, 50-062 Wrocław, POLAND, KRS 0000795513, NIP 8971868567, REGON 383907714 - to the extent connected with order completion.
b. DiffSolutions s.r.o., a company registered and operating under the laws of the Czech Republic, with its registered office at Praha 10 - Dubeč, Nad mlýnským potokem 640/10, PSČ 10700, identification number 24791288 - to the extent connected with Newsletter service provision.
c. Klarna
(5) Courier services for the delivery of orders are provided by:
a. Deutsche Post AG (DHL Group), Charles-de-Gaulle-Straße 20, 53113 Bonn, (KRS number) HRB 6792 (Bonn court), NIP DE 169838187.
(6) With regard to the Personal Data processed, the Customer has the right:
a. To report to the Administrator in order to confirm whether his/her data is being processed, and if this is the case, the Customer has the right to: to gain access to the personal data, to receive information about the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients of such data, the planned period of storage of the Customer's/User's data or the criteria for determining this period (when it is not possible to determine the planned period of data processing), about the Customer's/User's rights under the law (when determining the planned period of data processing is not possible), about the Customer's rights and the right to lodge a complaint with a supervisory authority, about the source of such data, about automated decision-making, including profiling, and about the safeguards applied in connection with the transfer of such data outside the European Union, to obtain a copy of their personal data.
b. To request the Administrator to rectify his personal data that is inaccurate. He also has the right to request the completion of his personal data. In order to rectify or complete his/her personal data, he/she should send such request to the e-mail address of the Online Shop.
c. Request the erasure of his/her personal data when the personal data are no longer necessary for the purposes for which they were collected or for which they were processed, he/she has withdrawn certain consent to the extent that the personal data were processed based on the Client/User's consent, he/she has objected to the use of his/her data for marketing purposes, the personal data were processed unlawfully, the personal data must be erased in order to comply with a legal obligation provided for by Union law or the law of a Member State to which the Administrator is subject.
(7) Despite the Customer's request for erasure of personal data due to an objection or withdrawal of consent, the Administrator may retain certain personal data to the extent that the processing is necessary to safeguard a legal interest or to comply with a legal obligation.
(8) The Customer has the right to object to the processing of his/her personal data on grounds relating to his/her particular situation. The Customer/User has the right to request the restriction of his/her personal data when:
a. he/she questions the correctness of his/her personal data - the Personal Data Controller will restrict the processing of your personal data for a period of time allowing to verify the correctness of the data,
b. the processing of the Customer/User's personal data is unlawful, and instead of deleting the personal data, the Customer/User requests the restriction of the processing of his/her personal data,
c. the Client/User's personal data are no longer needed for the purposes of the processing, but are needed for the purpose of establishing, investigating or defending against legal claims,
d. where the Customer/User has objected to the processing of his/her personal data - in which case the processing is restricted until it is determined whether the legitimate interests on the part of the Data Controller override the grounds indicated in the Customer/User's objection.
(9) The Customer has the right to lodge a complaint with the President of the Office for the Protection of Personal Data in respect of a breach of his/her data protection rights or other rights granted under the GDPR.

§12 Product Reviews

(1) By posting an opinion on the website www.horselinepro.pl, under the reviewed product, the user accepts and agrees to comply with the following points.
(2) Before an opinion is published, it must be approved by a moderator. The Shop Owner reserves the right to decide to reject any submitted Opinions without justification.
(3) The user declares that the Opinion submitted for publication is the result of their own intellectual work.
(4) The opinion should:
a. be written in English,
b. be a subjective opinion of each user, the Shop Owner shall not be held liable for its content,
c. contain the name and surname of the person publishing it.
(5) An opinion will be rejected if:
a. its content grossly disadvantages the Store Owner,
b. it is SPAM,
c. does not relate to the described product,
d. it violates the applicable laws, third-party rights, incites racial, religious, ethnic hatred, etc., and contains content that is fascist, pornographic or generally regarded as vulgar, promoting violence, offending religious feelings or good manners,
e. contain advertising or commercial content,
f. contain links to other websites,
g. infringe patent rights, copyrights, trade secrets.
(6) When adding an opinion, the person posting it grants the Shop Owner (NIKOS Sp. z o.o. Sp.k. Wieliczka, Sygneczów 1, POLAND, NIP: 6020094728, email address: export@horselinepro.org an unlimited time licence for the free use and dissemination and publication of opinions.
(7) The owner of the Store has the right to use the opinion using all techniques of publication and dissemination known at the time of approval, including the Internet (posts, advertisements, websites, mailing, commercial and promotional activities and others) and permanent advertising materials (catalogues, advertisements, flyers, banners others). The opinion can be signed with the name or the name and surname of the person who posted it.
(8) The Store publishes opinions posted by users in accordance with applicable national and EU laws.
(9) Opinions are verified for correct posting using automatic verification mechanisms provided by the author of the relevant software module, as well as periodic verification by the Shop administrator.
(10) the person posting an opinion is legally responsible for the opinion posted.
(11) The Shop administrator may contact the person posting the opinion in order to verify the correctness and legality of the posting.
(12) The posting of an opinion in the shop is not mandatory and does not affect the legal relationship between the seller and buyer.
(13) the Shop publishes all lawful opinions, and the rating displayed next to the product is the average of the ratings given by all users of the product who have submitted a valid opinion since the launch of the product review module.

§13 Final provisions

(1) These Terms and Conditions come into force on the date of publication on the website of the Store.
(2) The shop is not obliged to inform the Customer about changes to these Regulations.
(3) All orders accepted by the Owner of the Store for execution before the date of change of the Rules and Regulations are carried out on the basis of the Rules and Regulations that were in force on the date of placing the order by the customer.
(4) If the Customer does not accept the new content of the Rules and Regulations, he is obliged to notify the Store Owner within 14 days from the date of notification of the change of the Rules and Regulations.